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requirements Installation worksheets for BMC Digital Workplace Catalog Installing BMC Digital Workplace Overview of the installation … and configures the enhanced catalog by inserting the URL of the Product name inclusions library application server. Installing Product name

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Entitling end users to services, bundles, and banners. The enhanced catalog in Product name inclusions library must be configured and enabled —see Enabling and configuring the enhanced catalog for BMC Digital Workplace. The following diagram shows how enhanced service

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(standalone services) Bundles (sets of services combined into one) Enhanced service catalog process overview To get started with defining … Catalog administrators, internal service supplier administrators, and internal service suppliers populate the enhanced service catalog

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inclusions library. Enhanced catalog Creating and managing the service catalog Requesting services on behalf of other end users … submits a service request for a cart where the same questions are asked across multiple enhanced catalog services, Product name inclusions

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inclusions library and publishing them to Product name inclusions library. Catalog Enhanced service catalog process overview Create … Providing a unified service catalog Enhanced catalog As an administrator for Product name inclusions library or Product name

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As a catalog administrator, you can set up satisfaction surveys for enhanced services. These surveys help you to analyze whether end … to service requesters when the services are completed. Setting up satisfaction surveys for HR and IT requests Process overview

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banners. For examples of this dynamic self-service experience, see Enhanced catalog. This topic describes how Product name inclusions … Workplace Catalog. So that end users can browse categories and request services through the enhanced catalog, make sure they have a user

https://docs.bmc.com/docs/digitalworkplaceadvanced/2002/en/enabling-and-configuring-the-enhanced-catalog-for-bmc-digital-workplace-908224118.html

a customized service catalog. The configuration and management capabilities are enhanced to provide a better user experience. The 20.02 … Workplace Catalog installation files Known and corrected issues Release notes and notices Enhancements in Product name inclusions library

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of the service request. Click View process to view details for a Service Request that is closed or completed. (20.02.03 and later) Click Restart … By using the Reports menu of Product name inclusions library, as a catalog administrator, you can view reports that provide real-tim

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about creating categories, see Adding and updating service categories. Enhanced service catalog process overview Adding and updating … An Product name inclusions library administrator must add catalog profile details to a service to make the service available

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Business end users can request services through the enhanced catalog, a consumer-friendly app store experience. The enhanced catalog … the RAM for your laptop, as shown in the following image: Enhanced services view 19.02.png To set up the enhanced catalog in your

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for enhanced services Exploring the Question Designer Survey Designer overview The Survey Designer is similar to Question Designer … for enhanced services. To design a survey In the Survey Designer, open a newly added survey. Review the default Rating question, and customize

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As a catalog administrator, you enable and configure surveys for enhanced services in the Application settings of the Product name inclusions library console. Enhanced services are processed through Product name inclusions library. The default survey is sent when

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efficient service and HR case management processes Scenarios The following scenarios are examples of how a unified service catalog can … the enhanced catalog. Import service catalog items from BMC Service Request Management . Add service bundles and banners to the Catalog

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installation that will be used for the upgrade process. Upgrade worksheet for BMC Digital Workplace Catalog 4 If the upgrade … Review this section for details about the requirements and process for upgrading Product name inclusions library. Upgrade path

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AWS Service Catalog allows IT administrators to create and manage product portfolios, and distribute products from these portfolios … ). The AWS Service Catalog connector enables catalog administrators and internal service suppliers to import services from AWS Service

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installation of BMC Digital Workplace Catalog installation sequence methods overview processes task process Published by Scroll Versions from … to install Product name inclusions library as a non-root user. System requirements Downloading the BMC Digital Workplace Catalog insta

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in Product name inclusions library. Workflows for service fulfillment Enabling and configuring the enhanced catalog for BMC Digital … Service catalog administrators and internal service suppliers can populate a service catalog with items from external systems. You can

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BMC Helix Integration Service is an option for Product name inclusions library Advanced customers. Catalog administrators can use BMC … Helix Integration Service is a standalone product. You need to purchase a license to use it. Integrating Connecting your catalog

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service type templates Adding and updating service categories Copying services from another system Building enhanced service catalogs … The following illustration shows an overview of the end-to-end service authoring and publishing process. service_publishing_process.png

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sections in the Catalog Enhanced service catalog process overview Tutorial - Creating services Localizing catalog items Before you begin … Service catalog administrators, internal service supplier administrators, and internal service suppliers create, publish, and entitle

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store experience to your end users for requesting services through the catalog. Enhanced catalog Learn about providing services … is processed from start to end. Business request processing Learn about getting the basic data for your catalog from the starter kit during

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This topic describes how to configure search for enhanced catalog items in Product name inclusions library. Search in BMC Helix Digital Workplace Troubleshooting issues with search in BMC Helix Digital Workplace To configure multi-word search for enhanced catalog items

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for further analysis. Service_requests_page_19.11.png Building enhanced service catalogs Workflows for service fulfillment Setting … to In Progress status. Reports and analysis of the enhanced service catalog To troubleshoot failed requests When Product name

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enhanced service catalogs To add a category In Product name inclusions library, go to Services > Categories. The Manage Categories screen … As a service catalog administrator or internal service supplier, you can use categories to group related services. End users can

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